Creating On-Demand Clusters from Portal is not working

Incident Report for Safespring

Resolved

This incident has been resolved.
Posted Jan 16, 2026 - 15:18 CET

Update

We are continuing to monitor for any further issues.
Posted Jan 16, 2026 - 15:09 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 16, 2026 - 15:08 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 16, 2026 - 15:08 CET

Investigating

We are currently investigating the issue of creating clusters from portal.
Existing on-demand cluster work as expected.
Posted Jan 16, 2026 - 14:59 CET
This incident affected: Safespring Portal and On-demand Kubernetes.
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